Here’s a photo I shot recently inside a Romano’s Macaroni Grill restaurant, while I was traveling. This photo was taken at 6 PM on a Friday. Yes, there is nobody in the restaurant but me. What’s going on here?
Worst service I’ve ever seen
Despite the fact that I was the only one in the restaurant, it took maybe ten minutes for the waiter to bring me a water and get my order. I saw the waiters standing in a group telling stories (probably about which restaurant they were trying to get a job with). Even after I ordered, it too forever to get the food and the waiter never came back by to re-fill my water.
Worst food I’ve ever had
Despite the fact that I was the only one in the restaurant, it took maybe ten minutes for the waiter to bring me a water and get my order. I saw the waiters standing in a group telling stories (probably about which restaurant they were trying to get a job with). Even after I ordered, it too forever to get the food and the waiter never came back by to re-fill my water.
Worst food I’ve ever had
When the food did come out, it was atrocious. Who can screw up spaghetti and meatballs? I would have preferred a frozen dinner to this awful stuff on my plate. Maybe the kitchen staff already resigned and the waiter made it himself, I don’t know.
Filthiest bathroom I’ve ever seen
When I went in the bathroom, I almost threw up. It must have not been cleaned in a week. I can’t even tell you the sights and smells in there, but I know the health department would not have been too happy.
Nobody even attempted to solve the situation
Despite everything wrong with this restaurant – bad service, bad food and filthy conditions – the manager was not raising a finger to fix it. That’s why the restaurant was empty – everybody in town already knew what was going on. Yet you would think the manager would have been worried about the fact that they had to revenue and try to fix the business model. But apparently not.
Conclusion
I’ve told you this story because it illustrates the important of a manager to the success of any business. If you do not hire good people and manage them effectively, your RV park can end up like this restaurant, and have zero revenue to boot. The most important component to any RV park is an effective, successful manager. A manager can either make your RV park mint money, or go straight into the poor house. It’s up to you, as the owner, to make sure that you get the management function right.